After placing Click & Collect orders, customers will receive a confirmation email containing standard order information and store-specific information including location and hours, and an estimated date their order will be ready. Once the store confirms the order is ready for pick-up, the customer will be informed through email. After customers arrive at the pick-up location, collecting orders is as simple as walking up to the pick-up counter, collecting the order, and walking out.
Customers may always check order progress, find store info, delivery instructions, and surface the pick-up code via your orders. While we aim to have customer’s orders ready as fast as possible, we know customers may not be ready to pick it up right away, which is why we guarantee customers at least five days to pick up the product from the time it was marked available.